On February 19, Scott Somers began a series of weekly conversations with the members, as a means of introducing himself and learning about the memberships concerns and priorities “from the horse’s mouth.” The remarks and themes from each meeting will be posted here.
Location: EC Auditorium
Most Common Themes
-Communication Communication Communication (needs to improve)
-Attendees appreciate the diverse program, great staff, clubs, and value for dollar that GVR offers
-Rebuild the EC pool
-Easy. Make things easy
-The hostilities between board members are harmful
What GVR does well
-Great value for the cost
Where GVR Can Improve
-Provide some complimentary classes and programs
-Work on solutions to improve access to the high demand programs (ceramics, clay studio, etc)
-Physical accessibility: the toilets are too low, the plastic chairs are uncomfortable for folks with back problems
-East Center does not seem to be maintained to the same standard as other centers; custodial, landscaping, and upgrades are all lacking compared to other sites
-Improve due diligence on major projects—too often it seems that projects run over proposed budgets by substantial amounts
-Inform members more and solicit feedback more often
-Improve communication with field staff so they can accurately answer member questions
-GVR news should come from GVR, not the newspaper
-Custodial work at MV needs improvement
-Communicate causes of closures and expected resolution dates—from fitness machines to centers
-High-use furniture, such as pool deck chairs, should be inspected more frequently and replaced more often
-Address the needs of those who through age or health-related limitations, are not able to access GVR’s offerings. Appoint a taskforce?
-The floors in the WC showers are uneven (sloped?). Locker room floors in general are slippery.
-The value. For the dues we pay, we get so much.
-The clubs. “I’d gladly pay $500 a year just for access to my (dedicated space) club.” “Some places are paying $500 monthly for less.”
-The diversity of the programs offered
-The number of volunteers
Nuggets, Notions, and Stray Thoughts Worth Considering
-The clay studio seems to be a production facility for several members who spend 40 or more hours per week there, producing items to sell. This reduces capacity for other users and isn’t there a rule about using the club spaces for commercial purposes?
-Consider creating a member advisory group regarding chairs, fixtures and other member-use items to ensure that older folks with common ailments can use them easily
-We all hate surprises
-Is there follow-up happening on the suggestions placed in the suggestion boxes?
-Make things EASY. We don’t want to jump through hoops like making phone calls to request a paper ballot. Can’t we just opt-in once for paper ballots?
-Do the HOAs offer a communications channel?
-How about an eblast feature called: “The latest rumor is…” followed by the truth of the matter
-GVR does not need to be the preeminent destination of choice